As usual, Sophie goes through accounts payables on Fridays and sends payments to all subcontractors and suppliers. When she processes the payment for their biggest supplier, an error message occurs stating there are not enough funds in the bank account. Panicked, she immediately calls Ron, the president of the small […]
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A few weeks after having received and paid her updated invoice with a new lower toilet, Shelly receives a new invoice. She opens it, looks at the prices, and calls Mark directly again. As soon as Mark picked up, and without even waiting for a greeting, Shelly impatiently initiates with […]
In part 1 were provided all the non-financial influences for pricing in a small service business. In part 2, the financial aspect will be discussed starting with how to include costs in pricing. Account for Fixed/Indirect Costs Within a company large enough to have overhead staff (i.e. administration, dispatching, accounting, etc.), […]
Every once and a while at the Zion plumbing, a customer calls with a complaint on an invoice that was sent to them. This time, Mark, the president of Zion, is called directly. “Good morning, this is Mark,” he answers casually. “Morning Mark, this is Shelly from Eclectic Construction. Wanted […]
On Tuesday morning, Billy receives a call from a client and, as is his habit, responds with a very informal “Hello?” “Uhm, good morning, Billy,” echoes a soft feminine voice through the smartphone’s speaker. “This is Melina from Milkyway properties.” “Yep?” responds Billy while clicking away at his computer. “Well, […]
It’s Friday late afternoon and Richard, the dispatcher, is about to send Jake, a plumber, on a last-minute service call. He calls Jake, who immediately answers. “Hey Rick, what’s up?” “Jake,” replies Richard dryly, “I have a job for you. It needs to get done as soon as possible. Milkyway […]
Eclectricity is a company which provides electrician services to troubleshoot and repair electric issues throughout the city. Robert is an electrician and Mila is the company’s dispatcher, sending workers to the jobs the need to completed. A client calls Eclectricity for a job and Mila answers. “Eclectricity, this is Mila. […]