Managing Construction Service Operations
Eclectricity is a company which provides electrician services to troubleshoot and repair electric issues throughout the city. Robert is an […]
Small Service Business Series
Inventory Management
It’s Friday late afternoon and Richard, the dispatcher, is about to send Jake, a plumber, on a last-minute service call. […]
Customer Service
On Tuesday morning, Billy receives a call from a client and, as is his habit, responds with a very informal […]
Pricing – Part 1
Every once and a while at the Zion plumbing, a customer calls with a complaint on an invoice that was […]
Pricing – Part 2
In part 1 were provided all the non-financial influences for pricing in a small service business. In part 2, the financial […]
Creating and Maintaining Item Price Lists
A few weeks after having received and paid her updated invoice with a new lower toilet, Shelly receives a new […]
Managing Invoices and Receivables
As usual, Sophie goes through accounts payables on Fridays and sends payments to all subcontractors and suppliers. When she processes […]
Managing Bills and Payables
The day is March 3rd and Ahmed walks into his admin Catherine’s office. “Good morning, Cath,” he says with a […]
Bookkeeping Basics for SMBs
It’s the beginning of the year and Sasha is about to start working on the books for the previous year. […]
The Elements of a Business Case
Rachel barges in her boss’s office and starts a monologue without even a greeting. “Malik, we need a new truck. […]
Forecasting Finances
Gina, a small construction company owner, is at the bank discussing with Morgan, the banker, a loan to finance the […]
The Importance of Communication
As Roland opens up Teams for an online management meeting several minutes late, he notices that Donald, his boss, as […]
Purposeful Meetings
Barely awake on a Tuesday morning, Shikon dials the phone number of the conference call and realizes he’s the only […]
Small Construction Projects Part 1 – Before the Work
“How is this still happening?!” shouts Gerald as soon as Laurelyn picks up the phone. “Why is Conpro calling me […]
Small Construction Projects Part 2 – During and After the Work
In part 1, most of the discussion was centered around preparing the project. It included the implementation of a project […]
Small Company Culture
On a beautiful Tuesday morning, shortly after arriving into the Wet Plumbers’ parking, Rosie steps out of her car and […]
Interviewing and Hiring Part 1 – Worst Practices
As Jenny steps through her office door, she notices that her interview candidate is already sitting across her desk, back […]
Interviewing and Hiring Part 2 – Best Practices
As Jenny steps through her office door, she notices that her interview candidate is already sitting across her desk, back […]
Employee Retention Policies
Ming has been with Pipexperts for more than ten years now. As a highly qualified immigrant whose diplomas were not […]
Marketing in Small Businesses
“So, boss,” says Ramonda as she opens Kurt’s door. “Are we getting those logos or not?” “Hey Ra,” he replies. […]
Planning for Business Growth
Gurjit bursts into Malia’s office and cheerfully shouts “Plumworks went bankrupt!” Malia quickly grabs her seat’s armrests, pushes herself back […]
Planning for a Downturn
“This software is amazing!” exclaims Jude as she walks into Paul’s office. “Which software?” replies Paul, unphased. “QuickBooks!” immediately says […]