Insights Archive

“This software is amazing!” exclaims Jude as she walks into Paul’s office. “Which software?” replies Paul, unphased. “QuickBooks!” immediately says […]

Gurjit bursts into Malia’s office and cheerfully shouts “Plumworks went bankrupt!” Malia quickly grabs her seat’s armrests, pushes herself back […]

“So, boss,” says Ramonda as she opens Kurt’s door. “Are we getting those logos or not?” “Hey Ra,” he replies. […]

Ming has been with Pipexperts for more than ten years now. As a highly qualified immigrant whose diplomas were not […]

“Bea, how do I add a customer address?” asks Justine, the administrative assistant, to Bea, the project manager, via company […]

“Misty, would you mind sending an invoice reminder to Joblite Construction?” asks Gordon, Leaky Plumbing’s president. “They’ve been overdue for […]

“Riopel Properties needs to change a light switch,” randomly texts Harry to Lira, the dispatcher. Lira reads the text and […]

“Alright, Bart,” says Kimi. “Time for our yearly discussion.” Bart looks at Kimi, rolls his eyes and replies “we’re gonna […]

“James, Samantha from Highrize management is calling again,” chats Berny to James. “She wants to know what the status of […]

“Hey Brad,” started Riella, “do you have the invoice for Starnol Construction?” “Hold up,” says Brad, as he starts shuffling […]

“Morning, Nori,” says Bruno, the project coordinator, after Nori picks up her teleconference call. “Everything all right?” “Hey Bruno,” answers […]

“What do you mean, you’re double-booked?” asks James, the dispatcher, to Sam, the service technician. “I mean, I’m already at […]

As Jenny steps through her office door, she notices that her interview candidate is already sitting across her desk, back […]

As Jenny steps through her office door, she notices that her interview candidate is already sitting across her desk, back […]

“I hate this app!” randomly shouts Jennifer, the president, to Rio, her dispatcher, on the phone. “It always bugs, I […]

On a beautiful Tuesday morning, shortly after arriving into the Wet Plumbers’ parking, Rosie steps out of her car and […]

“Okay,” says Malik. “So, we know what we want. But there’s still a truckload of things.” “There’s quite a few […]

In part 1, most of the discussion was centered around preparing the project. It included the implementation of a project […]

“How is this still happening?!” shouts Gerald as soon as Laurelyn picks up the phone. “Why is Conpro calling me […]

“So, what should I do?” says Malik, after seeing the report from the discovery phase. “Well,” initiates Bjorn, “we can […]

Barely awake on a Tuesday morning, Shikon dials the phone number of the conference call and realizes he’s the only […]

As Roland opens up Teams for an online management meeting several minutes late, he notices that Donald, his boss, as […]

After finally deciding to get some external help, Janice is waiting in her office for Brice, the advisor, to arrive. […]

Gina, a small construction company owner, is at the bank discussing with Morgan, the banker, a loan to finance the […]

“You think it’s worth it?” asks Malenia, Ripple Construction’s president, to her partner, Alina. “I mean, they’re saying it is, […]

Rachel barges in her boss’s office and starts a monologue without even a greeting. “Malik, we need a new truck. […]

It’s the beginning of the year and Sasha is about to start working on the books for the previous year. […]

“So,” shoots Mika as soon as Chelsea, the integrator, walks in, “what do we do next?” “You’re asking me?” she […]

The day is March 3rd and Ahmed walks into his admin Catherine’s office. “Good morning, Cath,” he says with a […]

On a Monday morning, John walks into the morning meeting late as per his habit. Billy, Simon and Camilla are […]

As usual, Sophie goes through accounts payables on Fridays and sends payments to all subcontractors and suppliers. When she processes […]

A few weeks after having received and paid her updated invoice with a new lower toilet, Shelly receives a new […]

In part 1 were provided all the non-financial influences for pricing in a small service business. In part 2, the financial […]

Every once and a while at the Zion plumbing, a customer calls with a complaint on an invoice that was […]

On Tuesday morning, Billy receives a call from a client and, as is his habit, responds with a very informal […]

It’s Friday late afternoon and Richard, the dispatcher, is about to send Jake, a plumber, on a last-minute service call. […]

Eclectricity is a company which provides electrician services to troubleshoot and repair electric issues throughout the city. Robert is an […]