Digital Integration

16 posts

What to Consider When Choosing a Software Application – Collaboration & Knowledge

“Bea, how do I add a customer address?” asks Justine, the administrative assistant, to Bea, the project manager, via company chat. “I showed you last week,” responds Bea. “I know,” writes Justine. “But I forgot. I’m sorry.” “Did you check the work instruction?” continued Bea. “Work instruction? I didn’t know […]

What to Consider When Choosing a Software Application – Processes & Automation

“Misty, would you mind sending an invoice reminder to Joblite Construction?” asks Gordon, Leaky Plumbing’s president. “They’ve been overdue for like two months.” Misty rolls her eyes and replies “it’s going to be like the fifth reminder I send them. They’re a waste of time…” “Listen, Misty,” adds Gordon. “If […]

What to Consider When Choosing a Software Application – Communications

“Riopel Properties needs to change a light switch,” randomly texts Harry to Lira, the dispatcher. Lira reads the text and immediately responds “when? And which address?” “Tomorrow,” responds Harry. “We can’t tomorrow. We’re completely booked.” “I spoke with Vic,” texts Harry back. “He said we can take Malory off the […]

What to Consider When Choosing a Software Application – People

“Alright, Bart,” says Kimi. “Time for our yearly discussion.” Bart looks at Kimi, rolls his eyes and replies “we’re gonna talk about the weather again?” “You did have some goals for this year, no?” “Maybe,” adds Bart, crossing his arms. “What were they?” continued Kimmy. “Ionno.” Bart looks away. Kimmy […]

What to Consider When Choosing a Software Application – Customer Management and Marketing

“James, Samantha from Highrize management is calling again,” chats Berny to James. “She wants to know what the status of the main breaker repair is.” “What main breaker?” replies James. “She hasn’t called me for like a week.” “The one we discussed two days ago, remember?” confirms Berny. “You said […]

What to Consider When Choosing a Software Application – Internal Work and Tasks

“Morning, Nori,” says Bruno, the project coordinator, after Nori picks up her teleconference call. “Everything all right?” “Hey Bruno,” answers Nori. “I’m swamped. I just can’t seem to get on top of everything…” “Speaking of which,” says Bruno. “Did you complete the market analysis for Ryudo? They needed it yesterday.” […]

What to Consider When Choosing a Software Application – Operations

“What do you mean, you’re double-booked?” asks James, the dispatcher, to Sam, the service technician. “I mean, I’m already at Rockard,” replies Sam. “I can’t just leave and go to your emergency…” “This doesn’t make any sense,” says James, puzzled. “Lorie was supposed to go to Rockard. You were supposed […]