As Roland opens up Teams for an online management meeting several minutes late, he notices that Donald, his boss, as well as Mika, the dispatcher, are talking about their weekend. “Morning,” says Roland. “Sorry for being late.” Donald stays silent and immobile for a few seconds, then says “did you […]
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On a Monday morning, John walks into the morning meeting late as per his habit. Billy, Simon and Camilla are already seated and talking about the weekend. As soon as John sits down, Billy stops mid-sentence and says to John “Morning partner, how is it going?” John opens his folder […]
On Tuesday morning, Billy receives a call from a client and, as is his habit, responds with a very informal “Hello?” “Uhm, good morning, Billy,” echoes a soft feminine voice through the smartphone’s speaker. “This is Melina from Milkyway properties.” “Yep?” responds Billy while clicking away at his computer. “Well, […]