“You think it’s worth it?” asks Malenia, Ripple Construction’s president, to her partner, Alina. “I mean, they’re saying it is, and they’re experts…” Alina immediately raises her eyebrow and answers “well, that’s exactly the problem. Since we’re not experts, how do we know that what they’re saying is true?” “Right,” […]
Continuous Improvement
2 posts
It’s Friday late afternoon and Richard, the dispatcher, is about to send Jake, a plumber, on a last-minute service call. He calls Jake, who immediately answers. “Hey Rick, what’s up?” “Jake,” replies Richard dryly, “I have a job for you. It needs to get done as soon as possible. Milkyway […]