“This software is amazing!” exclaims Jude as she walks into Paul’s office. “Which software?” replies Paul, unphased. “QuickBooks!” immediately says Jude. “You can do so many things! I can even see the sales per month for as long as we have been using it!” “Yep, that’s why we got it,” […]
Marketing
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Gurjit bursts into Malia’s office and cheerfully shouts “Plumworks went bankrupt!” Malia quickly grabs her seat’s armrests, pushes herself back and says “whoa, Gur! Relax! What’s going on?” “They’re closing!” adds Gurjit. “Can you believe it? The largest plumbing service provider in the city is closing!” “Huh,” replies Malia, releasing […]
“So, boss,” says Ramonda as she opens Kurt’s door. “Are we getting those logos or not?” “Hey Ra,” he replies. “I was thinking. Since, you know, the business ain’t doin’ so good, maybe we should hold off on expenses for now…” “But, boss, if we don’t get more visibility, getting […]
“James, Samantha from Highrize management is calling again,” chats Berny to James. “She wants to know what the status of the main breaker repair is.” “What main breaker?” replies James. “She hasn’t called me for like a week.” “The one we discussed two days ago, remember?” confirms Berny. “You said […]
“I hate this app!” randomly shouts Jennifer, the president, to Rio, her dispatcher, on the phone. “It always bugs, I always have to copy paste everything, and the information isn’t even filled half the time. So stupid.” “Breathe,” replies Rio. “At least we have an app. I know some companies […]
On a Monday morning, John walks into the morning meeting late as per his habit. Billy, Simon and Camilla are already seated and talking about the weekend. As soon as John sits down, Billy stops mid-sentence and says to John “Morning partner, how is it going?” John opens his folder […]
A few weeks after having received and paid her updated invoice with a new lower toilet, Shelly receives a new invoice. She opens it, looks at the prices, and calls Mark directly again. As soon as Mark picked up, and without even waiting for a greeting, Shelly impatiently initiates with […]
In part 1 were provided all the non-financial influences for pricing in a small service business. In part 2, the financial aspect will be discussed starting with how to include costs in pricing. Account for Fixed/Indirect Costs Within a company large enough to have overhead staff (i.e. administration, dispatching, accounting, etc.), […]
Every once and a while at the Zion plumbing, a customer calls with a complaint on an invoice that was sent to them. This time, Mark, the president of Zion, is called directly. “Good morning, this is Mark,” he answers casually. “Morning Mark, this is Shelly from Eclectic Construction. Wanted […]