“What do you mean, you’re double-booked?” asks James, the dispatcher, to Sam, the service technician. “I mean, I’m already at Rockard,” replies Sam. “I can’t just leave and go to your emergency…” “This doesn’t make any sense,” says James, puzzled. “Lorie was supposed to go to Rockard. You were supposed […]
Operations
9 posts
“I hate this app!” randomly shouts Jennifer, the president, to Rio, her dispatcher, on the phone. “It always bugs, I always have to copy paste everything, and the information isn’t even filled half the time. So stupid.” “Breathe,” replies Rio. “At least we have an app. I know some companies […]
“You think it’s worth it?” asks Malenia, Ripple Construction’s president, to her partner, Alina. “I mean, they’re saying it is, and they’re experts…” Alina immediately raises her eyebrow and answers “well, that’s exactly the problem. Since we’re not experts, how do we know that what they’re saying is true?” “Right,” […]
The day is March 3rd and Ahmed walks into his admin Catherine’s office. “Good morning, Cath,” he says with a smile. “How are you today?” “Oh, hi, Ahmed,” she replies while shuffling papers and staring and her computer screen. “I’m good, I’m good.” “You sure?” he insists. “Yeah, yeah,” she […]
On a Monday morning, John walks into the morning meeting late as per his habit. Billy, Simon and Camilla are already seated and talking about the weekend. As soon as John sits down, Billy stops mid-sentence and says to John “Morning partner, how is it going?” John opens his folder […]
As usual, Sophie goes through accounts payables on Fridays and sends payments to all subcontractors and suppliers. When she processes the payment for their biggest supplier, an error message occurs stating there are not enough funds in the bank account. Panicked, she immediately calls Ron, the president of the small […]
On Tuesday morning, Billy receives a call from a client and, as is his habit, responds with a very informal “Hello?” “Uhm, good morning, Billy,” echoes a soft feminine voice through the smartphone’s speaker. “This is Melina from Milkyway properties.” “Yep?” responds Billy while clicking away at his computer. “Well, […]
It’s Friday late afternoon and Richard, the dispatcher, is about to send Jake, a plumber, on a last-minute service call. He calls Jake, who immediately answers. “Hey Rick, what’s up?” “Jake,” replies Richard dryly, “I have a job for you. It needs to get done as soon as possible. Milkyway […]
Eclectricity is a company which provides electrician services to troubleshoot and repair electric issues throughout the city. Robert is an electrician and Mila is the company’s dispatcher, sending workers to the jobs the need to completed. A client calls Eclectricity for a job and Mila answers. “Eclectricity, this is Mila. […]